Shipping & Delivery Policy

Thank you for shopping with us!  Many of our products are made especially for you, which means your order may be produced after you place it rather than pulled from a warehouse shelf.

We work with trusted print-on-demand production and fulfillment partners to create and ship our products.

Our typical order timeline is:

• Production: 1–3 business days
• Standard Delivery: 3–5 business days after production
• Typical Total Time: Approximately 4–8 business days

Please keep in mind that these are estimated timeframes and are not guaranteed delivery dates.

Order Processing & Production

Most orders are produced within 1–3 business days after your order is successfully placed.

During this time, your item may be:

• Printed
• Engraved
• Personalized
• Assembled
• Inspected
• Packaged
• Prepared for shipment

Business days do not include weekends or holidays.

Personalized or customized products may occasionally require additional production time depending on the product, order volume, or complexity of the customization.

Once your order has completed production and ships, you will generally receive a shipping confirmation with tracking information when tracking is available.

Standard Delivery

After production is complete, standard delivery typically takes approximately 3–5 business days.

This means most orders can typically be expected within approximately 4–8 business days from the date the order is placed.

Delivery times are estimates and may vary depending on the shipping destination, carrier, product, fulfillment location, weather, holidays, and other circumstances outside our reasonable control.

Production Time + Delivery Time

Please remember that production and shipping are two separate stages.

1–3 Business Days Production + 3–5 Business Days Delivery = Approximately 4–8 Business Days Total

For example, receiving a shipping confirmation means your product has completed or is completing the fulfillment process and is moving into the delivery stage.

Personalized & Custom Orders

Personalized products are created specifically for you.

Please carefully review all customization information before completing your purchase, including:

• Names
• Dates
• Spelling
• Sizes
• Colors
• Designs
• Other personalization details

Most personalized orders are still produced within our normal 1–3 business day production timeframe, but some products may require additional time.

Once a personalized order has entered production, we may not be able to modify or cancel it.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping costs may vary depending on:

• Products ordered
• Order quantity
• Shipping destination
• Available shipping method

Any free-shipping promotions are subject to the terms displayed with the applicable offer.

Tracking Your Order

When tracking is available, you will receive tracking information after your order ships.

Please allow time for the carrier's tracking system to update. Tracking information may not immediately show movement after a shipping label is created.

If your tracking information does not update for an unusually long period, please contact us and we will be happy to help.

Multiple Packages

Your order may arrive in multiple packages.

Because we use different production and fulfillment facilities, items from the same order may occasionally be manufactured and shipped separately.

If this happens:

• Packages may have different tracking numbers.
• Products may arrive on different days.
• One package arriving before another does not necessarily mean an item is missing.

Please review all available tracking information before contacting us about a missing item.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please double-check your:

• Full name
• Street address
• Apartment or unit number
• City
• State, province, or region
• ZIP or postal code
• Country

If you discover an error after placing your order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered production or shipment processing.

Incorrect or Incomplete Addresses

We are not responsible for delivery problems resulting from incorrect or incomplete shipping information provided at checkout.

If an order is returned to the sender because of an incorrect address, incomplete address, refused delivery, or similar customer-related issue, additional shipping charges may apply if the order can be reshipped.

Personalized products returned because of an incorrect customer-provided address may not qualify for a refund.

Please contact us if this occurs so we can review your options.

Shipping Delays

While most orders are expected to follow our normal 1–3 business day production and 3–5 business day delivery timeframe, delays can occasionally happen.

Possible causes include:

• Carrier delays
• Severe weather
• High order volumes
• Production interruptions
• Holidays
• Transportation disruptions
• Customs processing
• Incorrect shipping information
• Events outside our reasonable control

A delayed shipment does not necessarily mean that your package is lost.

If your order appears to be significantly delayed, please contact us and we will help investigate.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us.

We may need to work with the shipping carrier or fulfillment provider to investigate before determining the appropriate resolution.

Depending on the circumstances, an eligible lost shipment may qualify for a replacement, refund, or another appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your delivery location.
• Check your mailbox or parcel locker.
• Ask other members of your household.
• Check with neighbors.
• Check with building management or reception staff, when applicable.
• Contact the shipping carrier for additional delivery information.

In some cases, carriers may mark packages as delivered shortly before the package actually arrives.

If you still cannot locate your order, please contact us and we will do our best to assist.

Damaged, Defective or Incorrect Orders

If your product arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging, if relevant
• A photograph of the shipping label, if requested

We will review the situation and determine an appropriate resolution in accordance with our Return & Refund Policy.

Please do not return a damaged or defective product before contacting us.

International Shipping

International shipping availability and delivery times may vary depending on the product and destination.

Our standard 3–5 business day delivery estimate may not apply to international shipments.

International orders may experience longer delivery times because of:

• International transportation
• Local postal services
• Customs inspections
• Import processing
• Other destination-specific requirements

International orders may also be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these additional charges are the responsibility of the recipient.

Orders for Cruises, Vacations & Special Events

We know many of our nautical products are purchased specifically for cruises, vacations, family trips, birthdays, weddings, anniversaries, and other special occasions.

Although our typical total timeframe is approximately 4–8 business days, we strongly recommend ordering as early as possible if you need your purchase for a specific date.

Production and delivery estimates are not guarantees that an order will arrive before a particular cruise departure, vacation, holiday, or event unless we expressly provide a guaranteed delivery date.

We cannot control carrier delays or other circumstances outside our reasonable control.

Holiday & Peak-Season Shipping

Production and delivery may take longer during periods of unusually high demand, including:

• Christmas and other major holidays
• Black Friday and Cyber Monday
• Mother's Day
• Father's Day
• Valentine's Day
• Major sales and promotions
• Peak vacation periods

During these periods, our normal 1–3 business day production and 3–5 business day delivery estimates may be extended.

We recommend ordering time-sensitive products as early as possible.

Order Changes & Cancellations

During these periods, our normal 1–3 business day production and 3–5 business day delivery estimates may be extended.

We recommend ordering time-sensitive products as early as possible.

Order Changes & Cancellations

We begin processing orders quickly to help meet our 1–3 business day production timeframe.

If you need to change or cancel your order, please contact us immediately.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after production has started.

Personalized or customized products that have already entered production may not be eligible for cancellation.

Please review our Return & Refund Policy for additional information.

Contact Us

If you have questions about shipping, tracking, production, or delivery, please contact us using the contact information provided on our website.

For questions about an existing order, please include your order number so we can assist you as quickly as possible.

We appreciate your business and will always do our best to help if there is an issue with your order.