Return & Refund Policy

Last Updated: September 17, 2026

We want you to love your order. Because many of our products are made especially for you, our return policy differs slightly between standard products and personalized or custom-made items.

Please review the information below before requesting a return, refund, or replacement.

30-Day Returns — Non-Personalized Items

We accept return requests for eligible non-personalized and non-customized items within 30 days of delivery.

To be eligible for a return:

• Your return request must be made within 30 days of delivery.
• The item must be unused, unworn, and in its original condition.
• Clothing must not have been washed, altered, or damaged after delivery.
• The item must be returned with any original packaging or tags, when applicable.
• Proof of purchase or your order number may be required.

Please contact us before sending an item back. We will provide instructions if your return is approved.

Items returned without first contacting us may not be accepted.

Personalized & Customized Items

Many of our products are made-to-order or personalized specifically for you. Because these products are created using the information or customization submitted with your order, personalized and customized products are generally not eligible for standard returns or exchanges.

However, we understand that situations can arise.

If you are unhappy with a personalized or customized item, please contact us. We review these situations on a case-by-case basis, and we will do our best to find a reasonable solution.

Depending on the circumstances, we may offer a replacement, store credit, refund, or another appropriate resolution at our discretion.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the item and the problem
• A photo of the packaging or shipping label, if relevant

Once we review the information, we will work with you to determine the appropriate solution, which may include a replacement or refund.

Please do not return a damaged or defective product unless we provide return instructions.

Personalization Errors

Please carefully review all names, dates, spelling, sizes, colors, and other customization details before submitting your order.

If a personalized product is produced correctly based on the information you provided, we generally cannot provide a refund or replacement solely because incorrect personalization information was submitted with the order.

If we or our production partner made an error, please contact us with photos of the item so we can review the issue and work to make it right.

Sizing Issues

Please review the applicable size chart before ordering clothing or other size-dependent products.

Because our products may be printed or produced specifically for each order, selecting an incorrect size does not necessarily qualify an item for a free replacement or refund.

For non-personalized products, you may contact us to determine whether the item qualifies for a return under our 30-day return policy.

Return Shipping

Unless the item arrived damaged, defective, incorrect, or we otherwise agree to cover the cost, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning an item. We are not responsible for returned packages that are lost in transit.

Refunds

If your return is approved, we will notify you after the returned item has been received and inspected.

Approved refunds will be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Shipping charges are generally non-refundable unless the refund relates to an error on our part or an eligible defective or damaged product.

Exchanges

Because many of our products are produced on demand, we do not guarantee direct exchanges.

If you need a different size, color, design, or product, please contact us. We will review your request and let you know what options are available.

Order Changes & Cancellations

We begin processing orders quickly so that we can get them to you as soon as possible.

If you need to change or cancel an order, please contact us immediately.

We cannot guarantee that an order can be changed or cancelled once it has entered production. Personalized and custom products that have already entered production may not be eligible for cancellation or refund.

Lost or Missing Packages

If tracking shows that your package has been lost in transit, please contact us so we can review the situation.

If tracking shows the package as delivered but you cannot locate it, please first:

• Check around your property and delivery location.
• Ask household members or neighbors if they accepted the package.
• Check with your local carrier or delivery service.

If you still cannot locate your order, contact us and we will help determine the next appropriate step.

Final Sale Items

Certain products may be marked Final Sale at the time of purchase. Final Sale products are not eligible for standard returns or exchanges unless they arrive damaged, defective, or incorrect, or unless otherwise required by applicable law.

How to Request a Return or Report a Problem

To request a return, refund, replacement, or help with an order, please contact us through the contact information provided on our website.

When contacting us, please include your order number and a description of your request. Photos may be required for damaged, defective, incorrect, or personalized products.

Our goal is to provide a fair and straightforward solution whenever possible.

Your Legal Rights

Nothing in this Return & Refund Policy is intended to limit any rights or remedies you may have under applicable consumer protection laws.

If applicable law provides you with rights that cannot legally be excluded or limited, those rights will continue to apply regardless of the terms above.