Returns & Exchanges
Ahoy, sailors! At One Nautical Mile, we want to ensure your satisfaction with every purchase. Below is our Returns and Exchange Policy to guide you through the process:
1. Eligibility:
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To be eligible for a return or exchange, your item must be unused, in the same condition as received, and in its original packaging.
2. Initiate a Return or Exchange:
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To initiate a return or exchange, please contact us within 14 days of receiving your order. Provide your order number and details about the item you wish to return or exchange.
3. Return Authorization:
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Once your return or exchange is approved, we will provide you with a return authorization and instructions on how to proceed.
4. Shipping the Return or Exchange:
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Customers are responsible for the return shipping costs. Ensure the item is securely packaged to prevent damage during transit.
5. Refund or Exchange Process:
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For returns, upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method within 5 business days.
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For exchanges, we will arrange for the replacement item to be shipped once the return is received and inspected.
6. Exchanges:
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Exchanges are subject to product availability. If the desired item is unavailable, a refund or alternative arrangement will be discussed.
7. Non-Returnable Items:
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Some items are non-returnable, including personalized or customized products. Please check the product description for details.
8. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
9. Restocking Fee:
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A restocking fee may apply for certain returns. This information will be communicated during the return authorization process.
10. Contact Us:
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If you have any questions or concerns regarding returns and exchanges, feel free to contact us. We're here to assist you!
Thank you for setting sail with One Nautical Mile. Your satisfaction is our compass!