Returns and Refund Policy

Return Policy

Welcome to One Nautical Mile! We understand that sometimes the tide changes, and you may need to make a return. Below is our return policy to ensure a smooth process:

1. Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

2. Initiate a Return:

  • To initiate a return, please contact us within 14 days of receiving your order. Provide your order number and details about the item you wish to return.

3. Return Authorization:

  • Once your return is approved, we will provide you with a return authorization and instructions on how to proceed.

4. Shipping the Return:

  • Customers are responsible for the return shipping costs. Ensure the item is securely packaged to prevent damage during transit.

5. Refund Process:

  • Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method within 5 business days.

6. Exchanges:

  • If you wish to exchange an item, please contact us to discuss the details. Exchanges are subject to product availability.

7. Non-Returnable Items:

  • Some items are non-returnable, including personalized or customized products. Please check the product description for details.

8. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

9. Restocking Fee:

  • A restocking fee may apply for certain returns. This information will be communicated during the return authorization process.

10. Contact Us:

  • If you have any questions or concerns regarding returns, feel free to contact us. We're here to assist you!

Thank you for choosing One Nautical Mile. We appreciate your understanding and cooperation in making your shopping experience enjoyable.